Industries

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Segments

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Ticketing & Reservation

  • Give your guests the ability to choose what they want! Allow customers to select their preferred seat location, and automatically offer specialized pricing for VIP seats. Make the whole planetarium assigned seating, or leave some spots for rush ticket sales for those last minute visitors.
  • Sell to large groups or private charters easily with fully customizable event packages.
  • Want to add an optional extra to a retail product? No problem with our powerful retail options system.
  • Simplify your sales process by bundling in meals, retail items or fees directly into your ticket price.
  • Manage your retail and tour inventory on a company-wide, venue or sales office basis.
  • Sell tickets quickly and get people into your attraction. Need the tickets to expire over time? Not a problem.
  • Sell, track, refill and redeem gift certificates right within the Point-of-Sale.
  • Simple and attractive design makes it easy to train staff and get work done quickly and efficiently.
  • Help make your business more efficient by setting up separate Point-of-Sale layouts for your ticketing booth, gift shop, administration office, concession stand, etc.
  • Sell round trip tickets with the ability to easily choose the return date.
  • Need to sell a reusable ticket or non-time specific ticket? Pre-paid passes make this extremely easy.
  • It’s a fact of life… customers change their mind. RocketRez helps you find, change, and refund orders in seconds instead of minutes.
  • Track customers and meet social distancing guidelines by easily scanning tickets from a safe distance, up to 3' away, or through the safety of a non-tinted glass window.
  • Get the best of both worlds! Set prices for individuals or create pricing to reflect the total number of customers that are in a single vehicle.
  • Print tickets automatically at the ticket booth or email them to your customers and scan it right off their phone.
  • Get through that 300-person ticket booth lineup with our streamlined touchscreen POS system.
  • Product ticketing allows you to create barcoded tickets for retail items such as drinks, photos, gift shop items and more, making ticket scanning quick and easy.
  • Stop ticket fraud and get real-time, accurate passenger manifests with our fast-scanning, barcoded tickets.
  • Allow your customer to choose where they want to sit with airline-style assigned seating.
  • Give your customers the opportunity to get more out of their visit with Memberships. Encourage guests to come back time and time again by providing special rates, VIP discounts, and free gifts.
  • Simplify your private event management with detailed contract templates, deposit schedules, and easy-to-use scheduling. Keep all relevant information for your private events in one location. Log payment and order history, contact info, contracts and marketing information. Remind your staff to follow up at the right times with internal notifications, and send an email to your customer from directly within your reservation software!

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Advanced Analytics

  • Every report allows you to export directly into Excel or PDF format. Take full control over how you work with your business numbers.
  • Create reports on any aspect of your business. Want to know who used your 10% coupon to buy at least two tickets, a soft drink and chips last Thursday in your gift shop? Find out.
  • RocketRez’s advanced reporting package provides users with a wide variety of charts and graphs to choose from.
  • Get the answers you need, when you need them. Our reporting allows you to see real-time results in a hurry.
  • Sometimes less information is more useful. Set how much or how little information you want to see on each saved report.
  • Design, format and save your own dashboard with multiple reports, charts, maps, text, hyperlinks, and images.
  • Keep your finger on the pulse of your operations with real-time, detailed financial reports.

Online Sales

  • Our web engine integrates directly into your pre-existing mobile optimized website and is mobile optimized itself for a seamless and beautiful mobile experience.
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  • Sell tickets on your kiosks with live ticket inventory.
  • Increase sales by saving the cart when a customer abandons the items they were viewing. When they return to your site, their online cart will still be waiting and they can easily pick up where they left off.
  • Enter in promo codes for coupons and vouchers directly within the checkout screen.
  • No need for a secondary web cart. Upsell retail items as part of the checkout process or create an entirely different web engine that only sells retail items.
  • Add terms & conditions, upsell retail items and adjust how much information needs to be filled out on each web engine.
  • Directly integrated into your website so your customers never leave your company website.
  • Creating a Web Schedule is an easy way to allow customers to see all of your tours for one single day in the same place.
  • Encourage local business to use your services by giving them individually coded web portals that allow them to sell your tickets directly from your live inventory.

Marketing

  • Create any type of form you can imagine and send it out directly to your customers. You can even automate both the sending and the review of these forms!
  • Integration with Google AdWords and Analytics allows you to see individual product and coupon usage as well as tracking shopping cart conversions and abandons
  • Sell through multiple 3rd-party voucher partners like Groupon, Travelzoo, etc.
  • Manage your partnerships with local businesses with ease. Customize rates, price overrides, and commissions.
  • Start selling tickets real-time through any of our directly integrated 3rd-party resellers, such as Viator and Redeam.
  • Sharpen your marketing efforts by tracking the success of each of your marketing channels.
  • Increase repeat business by sending offers and coupons directly to past customers.
  • Run promotions and sales by offering coupons with a variety of discount types.

Private Events

  • Automatically generate detailed contracts from customized templates. Create and use as many contracts and sub-contracts as you need.
  • Keep all relevant information for your customers in one location. Contact info, payment and order history, contracts and marketing information.
  • Setup custom payment schedules and keep track of when and how your customers are paying for their event.
  • Private bookings are automatically checked against both the private and public schedule to eliminate double bookings at the source.
  • Have full control over how you book out your venues including the ability to sell tickets on a per room or per deck basis.

Payment

  • We support a wide variety of credit card processors including, most likely, the one you are currently using.
  • Help eliminate credit card charge backs with our chip & pin solution.
  • We safeguard your payment transactions with full PCI compliance.
  • Rebook your loyal customers using their stored credit card information in our safe and fully tokenized payment processing.
  • Your customers can now personally input their own tip information just by following along on the screen.

Security & Backup

  • We employ only the best enterprise-level hosting services to make sure your system is always online when you need it.
  • Never lose business due to an outage. Every transaction is backed up to a duplicated backup system.
  • Sleep well at night knowing your business data is protected by the same level of security as your bank.
  • Our small data footprint means you have the full functionality of the RocketRez system anywhere you have a cell signal.
  • Over the past 4 years we achieved an impressive record of over 99.9% uptime.

Hardware

  • Scan tickets anywhere by turning any iPhone into a mobile ticket scanner.
  • In most cases we can use your existing hardware. Feel free to send us a list of your hardware so that we can confirm their compatibility!
  • Fully compatible with a massive variety of ticket and receipt printers.
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  • Ignis il ene net voluptat odionec taspele ndenda venihillam quae ma doles ex es dipsam asi doloreriatum quae. Um dolessi milique cupti volenimint. Ucient dit evere volorempos deribus. Cerro dolor moloraes que simint vel es
  • Our entire platform can be run from any standard iPad, making it possible to sell tickets anywhere!
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Support

  • Our help files, library of knowledge articles, and customer support ticketing system ensures easy access to find answers when you need them.
  • Practice makes perfect! Verify your changes in our sandbox environment before moving them to production.
  • Learn our software (or brush up your knowledge) at your own convenience with our growing library of training videos.
  • During training, our support staff take the time to learn your business and help you configure RocketRez to best benefit your operation.
  • Join with other users to suggest new features.
  • We have support staff available to fly out and help you onsite with training and setup.
  • Our friendly and knowledgeable in-house support staff are waiting to assist you with any questions or issues you may have. We are just a call away!

Custom Development

  • Got a great idea? Visit our Ideas Portal to suggest and vote for new features with other RocketRez users!
  • Structured and interactive user group activities with a wide variety of exceptional companies.
  • We have long since discovered that our clients are our best source of new feature ideas. Have a feature you can’t do without? Give us a call!

Operations

  • Update the max occupancy, venue assigned, and more, by ensuring the right people can quickly make the right changes to your events.
  • Check-in visitors quickly with our quarter-second, barcoded ticket scanning.
  • Give your staff an overview of who has arrived and who hasn't with real-time check-in.
  • Our small data footprint means you have the full functionality of the RocketRez system anywhere you have a cell signal. Scan tickets anywhere by turning any iPhone into mobile ticket scanner.
  • Transfer reservations and change tour times on the fly. If a customer would like to come back at a later date, issue Store Credit so they can re-book when they are ready!
  • Link reservations for seating purposes with a simple order question.
  • View the most important details about your event in a single place, and ensure that everyone in your organization has the information that they need to succeed.
  • Need to add another date/time/override max occupancy for a single event/etc.? Creating new events and editing existing ones is a breeze with our intuitive scheduling functionality.

CRM

  • Automatically generate detailed contracts from customized templates. Create and use as many contracts and sub-contracts as you need.
  • Keep all relevant information for your customers in one location. Contact info, payment and order history, contracts and marketing information.
  • Generate detailed reporting of your customers on demand.
  • Send and receive emails from directly within RocketRez to connect with customers. Track email history, attachments, etc., all within a single pane of glass. SMS coming soon!

Photo System

  • Take control of your attraction photographs! Put a photo system in place that puts dollars back into your organization - not in a 3rd party vendors pocket. Connect your photo system with ticketing and reservations, online sales, analytics and more to create a seamless experience for visitors and sell more photos.
  • Connect your photo system with ticketing and reservations, online sales, analytics and more to create a seamless experience for visitors and sell more photos.
  • The sky is the limit! Sell photos from as many stations as you like.
  • Visitors can log in after they get home and access their photos using their digital tickets or other reservation info!
  • Give guests the opportunity to select their favorite photos at your kiosk, then print onsite or email them directly to the customer!

Retail POS

  • Utilize the RocketRez POS in all areas of your business. Sell tickets, retail, food & beverage - all from within the same Point of Sale system!
  • Rest easy knowing that all activity in the Point of Sale is automatically tracked. Monitor who did what, and when, in the Audit.
  • Have a touch screen that you'd like to use? No problem! The RocketRez POS is fully touch screen optimized.
  • Manage your retail and tour inventory on a company-wide, venue or sales office basis.

Distribution

  • Encourage local business to use your services by giving them individually coded web portals that allow them to sell your tickets directly from your live inventory.
  • Encourage tour partners to use your services by giving them individually coded web portals that allow them to sell your tickets directly from your live inventory.
  • Easily protect your margins with yield and revenue tools within RocketRez. Restrict OTA sales to a predetermined amount of inventory, or cut off third party sales altogether on high volume days where you can fill your attraction with full margin direct business.
  • Find and connect with thousands of global resellers and local agents in one marketplace platform. List your standard ‘market’ rates for instant bookings and guaranteed commissions, or negotiate rates for individual contracts.
  • Start selling tickets in real-time through any of our directly integrated 3rd-party resellers, such as Viator, Expedia, GetYourGuide, Reserve With Google, and many more.

Forms & Waivers

  • Collect customer feedback easily by creating custom surveys. Automate delivery times so surveys are sent out after your event.
  • Need to collect specific information from your customers? Create a custom form to ensure that guests are answering all the right questions - online and at the Point of Sale.
  • Cover your bases and provide digital waivers, so customers can sign off on the small print.

Yield Management

  • Restrict OTA sales to a predetermined amount of inventory, or cut off third party sales altogether on high volume days where you can fill your attraction with full margin direct business.
  • Create a price override schedule for your rates ahead of time, and allow seasonal pricing to happen automatically!
  • Utilize various pricing configurations within RocketRez that allow for flexibility and allocations between rate classes, specific areas of a tour, vehicle, boat or venue or other custom variables.

User Management

  • Practice makes perfect! Give new users access to our sandbox environment for training before turning them loose in your live environment.
  • Rest easy knowing that all activity in the Point of Sale is automatically tracked. Monitor who did what, and when, in the Audit.
  • Give full access to Admin users and ensure all other users have the correct permissions at a group and/or individual level.

Customer Information