Launching January 2021

RocketRez has always offered custom seat maps for tour and attraction companies. Mainly to allow customers to select their seating in the booking journey.

Now we have added even more functionality to help you grow revenue and make it easier to fill your seats.

*New* Visual Tools for Seating

Now customers can see what the view looks like from any section of your experience. Preloaded images over a section of seats will give your customers that extra bit of comfort that they have selected the right seat for them.

*New* Automatic Socially Distanced Seating

This feature has become even more relevant during a global pandemic ensuring social distancing. Our seating algorithm has the ability to automatically separate groups based on local distancing regulations (usually 6 feet).

Grab some time with our team to see it in action.

*New* Manual Reseating

Sometimes it is better to have the ability to move reservations around to maximize revenue. Our seating algorithm will take care of maximizing seating arrangements based on a normal set of rules, yet for the times you need to override it, you can now manually adjust the seating in the back-end.

RocketRez is unique among other enterprise ticketing systems in its’ advanced feature set, ease of training, setup and continued operation. Our clients manage their own data and setup without having to wait on RocketRez staff or programming personnel, and the list below covers just a few of the many reasons why our current clients love us. Take a look – RocketRez may be the right fit for you too!

1. Modern, Intuitive interface 

Imagine a beautiful and modern user interface in an enterprise Ticketing system!  RocketRez is intuitive, easy-to-use and powerful. Whether your staff are selling tickets at the Box Office, retail at the Gift Shop, booking private events, or running marketing reports, they will all access the same system and see the same clean, simple and easy-to-learn user-interface. 


2. Powerful & Fast Reporting 

Tired of waiting on your reports to load? We believe that gathering meaningful, actionable data is one of the most important things you can do to improve your operation.  It should not take your entire lunch break to pull a SQL report. Whether you are looking for a standard report such as your Daily Closeout, or a complex, customized report that is tailored to your business, RocketRez has you covered! Generate reports in minutes, build report dashboards, and create customized reports that reflect data in real-time and provide the information you need to run your business. 

3Rapid onboarding 

We understand that implementing new software is no small task, and the RocketRez Support Team are ready! Our friendly and responsive representatives will ensure that you are ready for launch, and that you have all the tools you need to succeed. We recently onboarded an entire Aquarium in less than a month, ticketing, training, Retail POS with Inventory and much more.  

4. Automation 

Don’t spend hours completing redundant tasks when you can free up time using automations! Increase productivity and communicate with internal staff and customers from directly within RocketRez. Build a custom survey to ask your customers the right questions and collect feedback easily by automating delivery times so surveys are sent out after your event. Need to Cancel an event? No problem. RocketRez automatically Texts or Emails your customers who booked that event. No more individualized reach outs. We do the heavy lifting, automatically! 


5. Modifying orders made simple 

It is a fact of life… customers change their mind. RocketRez helps you find, modify, and refund orders in seconds instead of minutes. Simple and attractive design makes it easy to train staff and get work done quickly and efficiently. 


6. Cloud-Based 

Servers and licensing fees are a thing of the past! RocketRez is agile, mobile friendly, and can be accessed from anywhere – all while keeping your data safe with bank-grade security. Every transaction is backed up to a duplicated backup system, so that you never lose business due data. We employ only the best enterprise-level hosting services to make sure your system is always online when you need it. 


7. No Required Hardware 

Hardware is expensive and we’re happy to say that in most cases we can use your existing systems. Touchscreen POS screen? Self serve ticket kiosks? No problem! Sell and scan tickets from anywhere. Need to print paper tickets, receipts and invoices? You’ve got it! Something you want to do, but don’t have the hardware for yet? We can help make sure that you have the right tools for the job. 


8. Hassle Free Passes 

Allow customers to buy once and visit often by offering multi-use and time-based passes. Maintain flexibility and convenience and offer special perks for monthly or annual members. Monitor remaining uses, and track scans to get an accurate picture of your customer preferences and needs. 


9. Easily modify events 

Create and change event details on the fly! Manage capacity, pricing, ticket types, start/end times, assign custom seating charts, and much more, in minutes. View the most important details about your event in a single place and ensure that everyone in your organization has the information that they need to succeed. 


10. Fast and reliable ticket scanning 

Long lines? No problem. Get customers in the door quicker with RocketScan.  Scan and validate a ticket in milliseconds! With real-time access control, your staff can scan paper or mobile tickets, validate memberships and passes, and keep the line moving so that your customers don’t have to spend their time standing in line.

To the RocketRez family,

The COVID-19 situation is rapidly evolving in North America, impacting our lives and our marketplace.  It is a challenging time to be in the travel industry.  Our message to you… You are not alone.  Humankind has accomplished some truly amazing things simply by sticking together.  We are in this with you.

Our commitment remains to provide you the support you need to run your business regardless of circumstances.  With that in mind we have transitioned our staff to working from home.  Doing so ensures both the increased safety of our staff and our continued availability as the crisis continues to develop.  As always our team remains available, using the same methods you are familiar with, to assist you.

In these uncertain times we are still working hard to take care of our RocketRez family; whether that is you as a client or our team of staff around North America.  We are all in this together and we are committed to winning this fight.  Please don’t hesitate to reach out to me directly if you have any additional questions.  We are always here to help.

From our team to yours, we’re in this together.

John Pendergrast
877.393.0004 x101

Fast-growing, pioneering Web-based reservation technology company dives further into special attraction waters 

(Winnipeg, Canada) – November 27, 2019. RocketRez, the world’s most reliable Web-based reservation system, bringing enterprise-level solutions to middle market attractions and activity venues, today announced that it has been selected as the newest “Friend of the Alliance” of The Alliance of Marine Mammal Parks and Aquariums (AMMPA). AMMPA is an international association and the accrediting body for marine parks, aquariums, zoos and research facilities. AMMPA Friends must first be approved by meeting The Alliance’s standards and by having at least one business relationship with an Alliance member. RocketRez already has multiple alliance members as customers and is in advanced discussions with several more Alliance members.  

“RocketRez has had long-standing relationships with many water-based activities and attractions such as multiple passenger vessel businesses, so it’s only natural that we now expand into other water-based activity venues,” said RocketRez President John Pendergrast. “AMMPA aligns with our company’s core values, and we’re excited to be growing in this specific direction.” 

Alliance-accredited institutions are the gold standard in marine mammal care. Alliance-accredited facilities are dedicated to the well-being of the animals in their care and to the rescue and rehabilitation of marine animals such as sea lions, dolphins, manatees, and sea turtles in need of help. RocketRez is a best-in-class, cloud-based reservation technology platform built with many advanced features, such as inventory and event management, that normally only the largest attraction could afford. RocketRez provides unparalleled reliability because it was designed to run on a 4G cellular network if an activity customer’s local Internet experiences an outage. 

Join the largest research study of our industry

RocketRez has partnered with Arival to help conduct the largest research study of your industry: Tours, Activities, Attractions & Experiences. We know you are very busy, but we and Arival ask you to take a few minutes to complete this survey.

We promise this will be time well spent. The results from this study will help you better understand your industry and benchmark your performance against your peers.

Arival is an independent company that provides research and conferences for companies like yours: creators of in-destination experiences. Arival will not share your responses with us or anyone else. After completing their survey, Arival will:

  • Share the report with you (in a few months after the analysis is complete)
  • Enter you into a drawing to win a complimentary ticket to any Arival conference of your choice in 2020

Arival will only report aggregated results. You do not have to enter any data that identifies you or your company, and no one in the industry (including us) will see your responses.

Arival has partnered with other companies to get this survey to as many operators as possible – so you may have already received an invitation. You only need to take the survey once. If you have already taken this survey – thank you for your time and input! If you receive multiple emails about this survey, we and Arival apologize for the inconvenience.

If you have any questions about the survey, please email anne@arival.traveldirectly.

Thank you for providing your insights for this important survey. We promise it will be worth it.

Take the Arival Survey Now

This image has an empty alt attribute; its file name is Redeam-RocketRez_1.png

Successful Integration Between Redeam and RocketRez Vastly Expands Sales Reach and Processing for Mutual Customers

Two industry-leading SaaS companies for tours and attractions partner to create more value and open new markets.

Boulder, CO (June 24, 2019) – Redeam, the tourism industry’s leading agnostic technology solution solving for problems like paperless ticket redemption and simplified reconciliation, wide-scale API connectivity, and automated reseller management, today announced a new strategic partnership with RocketRez, a fast-growing cloud-based reservation and ticketing system for mid-market tours and attractions. The partnership entails the integration of the two companies’ software systems to provide a more seamless processing experience and facilitate the ease of expanding sales reach through third-party resellers for RocketRez’s customers.

RocketRez’s ticketing system for tours and attractions is unique in that it’s hosted in the cloud – rather than installed on client-side servers – and provides enterprise-level solutions to mid-market boating, museum, train, aquarium, and zoo attractions. The RocketRez-Redeam integration now allows RocketRez customers to opt-in to easily access Redeam’s network of over 400 global ticket resellers, better automating the redemption and processing of tickets sold through those resellers. For their mutual customers, this also means improved accuracy of redemptions at the gate and faster reconciliation time, a win-win-win for customers’ operations, sales, and marketing.

“We are absolutely thrilled to be integrated and partnering with RocketRez,” said Redeam CEO Melanie Ryan Meador. “RocketRez is an innovative market player for the modern age. We look forward to growing together.” RocketRez CEO, John Pendergrast, concurs, adding “Redeam has a great reputation in the marketplace – like us, they’re making great in-roads and innovating all the time. They recognize the advantage of connected systems. That’s why we see Redeam as a valuable addition for RocketRez customers.”

To learn more about how tour, attraction, and activity operators rely on Redeam’s technology to sell more tickets, faster and easier and around the world, visit the Redeam website. To learn more about how RocketRez offers advanced ticketing features that allow attractions of any size to sell like they’re the biggest attractions in the world, visit the RocketRez website .

About Redeam

Redeam is a five-time award-winning Boulder, CO-based global technology company that empowers the growth of tours, attractions, and activities so that more people can enjoy the world. By utilizing Redeam’s technology, clients can easily scan and process a mobile or paper voucher and eliminate the costly, antiquated, time-consuming, and all-too-common practice of manually accepting, sorting and counting physical tickets—a practice that leads to lost revenue due to fraud, long lines, and bad online reviews. Redeam customers grow both revenue and their number of sales channels through advanced features like Redeam’s channel and yield management. For its innovative solutions, Redeam has won such awards as the 2017 Phocuswright Award for Travel Innovation and 2018 Future Travel Experience Startup Competition Winner. The company works with hundreds of resellers and serves thousands of operators globally, including one of the world’s largest attraction theme parks, major event venues and boat tours, some of the world’s most-visited museums, and attractions like CitySightseeing/Gray Line New York, Ripley’s Believe It or Not, National Geographic Encounter: Ocean Odyssey, and the Intrepid Sea, Air & Space Museum.

About RocketRez

RocketRez builds software to help attractions sell tickets and manage their business. Based on an industry-leading API and cloud-based platform, customers find they are able to sell tickets, products, and memberships the way they want, while improving margins and operational performance. Staff training is reduced, setup and administration is easier, and venue capacities are maximized. All customers take advantage of easy-to-use online, in-person, and call center booking engines that are integrated into a full point-of-sale with inventory management. Booster modules add functionality for managing events and charters, as well as staff scheduling and timekeeping. RocketRez serves attractions in the United States, Canada, and the Caribbean, with an expanding global reach.

June 25, 2019


Media Contacts:

Amber Smokowski, Sales & Marketing Coordinator at Redeam
+1 (303) 709-4775

Carlin Thiessen, COO at RocketRez
(877) 393-0004 x.106