The following is a list of actual questions and answers that we have received from customers over the last few years. If you have additional questions please don’t hesitate to contact us at (877) 393-0004 x101.

Unlimited. Setup as many users as you need. Even better, each user can have their own set of permissions, giving you full control on how your staff uses the system. 

Unlimited. Sell as many tickets as you want. In fact, talk to us and we will help you sell even more!

We need a feature you don’t list. How can we get it?

We commonly work with new (and existing) clients to create new features and addons for the RocketRez. Many of our best ideas have been driven by direct customer input. Talk to us about your needs and we can discuss ways that we can help you get what you are looking for.

Of course! Your data is stored on our extremely secure data servers, but if you need your data let us know and we will get a backup for you.

Absolutely everything in RocketRez is tracked. Throughout the RocketOffice application there are places that allow you to instantly see who created or modified the record and exactly when.

That is a tough question. We have had clients onboard in as little as a couple of weeks, but typically it takes about two months to get completely setup on RocketRez. As the system is highly customized for your business it is really about your needs and comfort levels.

Yes. If you have internet and an iPad or computer, you can access it from absolutely anywhere.

Our company works with a lot of 3rd party ticket resellers. How can RocketRez help?

RocketRez is API integrated with over a large number of resellerssuch as Viator, Expedia, GetYourGuide and more. See list here.Since we are integrated, you do not have to worry about vouchers or setting them up with separate barcodes. Sales will happen live and will look no different than if it was a direct booking.   

In order to gain more resellers for our customers we work through two connectivity platforms. Redeam and Rezdy

Rezdy Channel Manager:  Find and connect with thousands of global resellers and local agents in one marketplace platform. List your standard ‘market’ rates for instant bookings and guaranteed commissions or negotiate rates for individual contracts.  

Redeam Channel Manager: Connect with large Global Resellers like GetYourGuide, Expedia and Reserve with Google through Redeam’s reseller API. Already fully integrated into RocketRez, for a small fee, connect to many of the top OTA’s around the world. Redeam is also a preferred partner of Disney and facilitates the connection from Disney World to Reserve with Google. 

We also have a partner portal where you can set up local partners such as concierges or other local attractions to sell your products.  Have an unlimited amount of third parties using the platform as you set them up in RocketRez in a matter of minutes. Your partners will then have their own specific link to sell your tours.