RocketRez and Wings and Waves Waterpark Announce Partnership to Enhance Ticketing and Guest Experience

This partnership will see RocketRez deploying an advanced ticketing and operational management system to improve the waterpark’s sales efficiency and guest services.

Wings and Waves Waterpark, adjacent to an aerospace museum, features a unique combination of aviation and space-themed adventures for the entire family. The park allows guests to experience the thrill of sliding out of an actual 747 or one of the only virtual reality slide experiences in North America.

RocketRez represents a ticketing upgrade for Wings and Waves, increasing mobile ticketing, strong dynamic pricing capabilities, and comprehensive ticketing features, effectively managing admissions and enhancing guest experiences. 

To address previous challenges, RocketRez implemented a range of key features tailored to meet the needs of Wings and Waves Waterpark. These include online and point-of-sale channels for timed ticketing, dynamic pricing rules to encourage advanced bookings, and specialized modules for managing events, cabana upsells, group bookings, and birthday parties. 

“We are thrilled to partner with RocketRez to elevate our operational capabilities and enrich our guest interactions,” said Cathy Lawson, General Manager of Wings and Waves Waterpark. “Their comprehensive platform will enable us to not only streamline our ticketing processes but also provide more targeted offerings to our guests, such as cabana rentals and special event bookings.” 

RocketRez's platform will integrate dynamic pricing strategies that adjust ticket prices as the date approaches, incentivizing early purchases and helping the park optimize its revenue streams. The solution also aims to provide a deeper understanding of guest behaviors and preferences, aligning with the waterpark’s core values of being data-driven and guest-centric. 

Sean Harvey, Chief Revenue Officer at RocketRez, commented, “Our collaboration with Wings and Waves Waterpark is designed to harness the full potential of their ticketing and sales operations. By implementing our tailored solutions, we are confident that the waterpark will not only see an increase in ticket sales and cabana upsells but also achieve a greater level of guest satisfaction.”