Our Privacy Policy

What Information We Collect & How It’s Collected

We collect information when you create an account, buy tickets, use this Website, use connected social media features, and/or use the RocketRez mobile app.

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Personal & Account Information

We collect personal information from you when you submit it to us, including by (i) placing an order; (ii) registering as a customer; (iii) emailing us; (iv) participating in promotions, surveys, email newsletters or other features of the Website; and (v) communicating or coordinating with a customer service representative. Such personal information may include your first and last name, email address, mailing and billing address, telephone number, title, birth date and other information needed to provide a service you have requested.

When you request a service by emailing us, participating in promotions, surveys, email newsletters or other features of the Website, and/or communicating or coordinating with a customer service representative we may collect information such as your first and last name, email address, mailing and residential address, telephone number, birth date, and other information needed to provide a service you have requested.

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Using Our Website & RocketRez Mobile App

When you browse our Website, subsidiary sites, and/or RocketRez mobile app, we may collect your device’s Internet Protocol (IP) address (the Internet address of your device), browser and device type, and operating system, as well as your location, the specific pages you visited during your connection, and the domain name from which you accessed the Website. In addition, we may collect information about your browsing behavior, such as the date and time you visited the Website, the areas or pages of the Website that you visit, the amount of time you spend viewing the Website, the number of times you returned to the Website, and other clickstream data. We may also use this information for statistical analysis, research, and other purposes.

We collect location data from your IP address and from GPS data when you access our Website, subsidiary sites, and/or RocketRez mobile app from a mobile device. The RocketRez mobile app also requests location data for functions like helping you navigate events and itineraries. To opt out of providing GPS location data, you can change the settings on your device to turn off location tracking or to deny this permission to the RocketRez mobile app.

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Using  Social Media Features & Functions

We may receive activity information from social media services when you use any of the social media features within our Website, subsidiary websites, or RocketRez mobile app, as well as when you post to social media platforms about us. Social mediation activity information can include your name and/or social mediation display name, and the time and contents of your post, as well as any location data associated with it.

We may use this information to send you push notifications and advertising through social media platforms and apps. For steps to opt out or adjust your marketing and advertising preferences, see “Your Privacy Rights & Options.”

How We Use This Information

Advertising & Other Marketing

In accordance with local law, we may use information collected through purchases, account set-up, and customer services activity, as well as with cookies, other online tracking technologies, and social media activity, to deliver tailored advertising and marketing communications through the Website, any of our subsidiary websites, and RocketRez mobile app and through social media platforms you access.  

For steps to opt out or to learn how to manage cookies and other online tracking technologies, see our Cookie Policy. For steps to opt out of tailored advertising, see “Your Privacy Rights & Options.”

In accordance with local law, we may contact you with information or offers via email, via push and web notifications, via SMS, or social media platforms.

For steps to opt out or adjust your marketing preferences, see “Your Privacy Rights & Options.”

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Market Research  

We may use information collected from and about you to conduct market research and analysis to help improve and customize our products and services, or those of our commercial partners, and to contact you with satisfaction surveys, or to participate in user research.

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Website Performance   

We may use cookies to allow you to use the Website without having to re-enter your username and password, monitor Website usage, manage the Website, and improve the Website and our products and services. If you choose, you can set your browser to reject cookies or you can manually delete individual or all the cookies on your computer by following your browser’s help file directions. However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on our Website, or that we may put on our Website in the future.

We may combine such non-personal information with other information we have collected from you.

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Security & Legal Compliance

We may use information collected from and about you to prevent or detect threats to the security of the Website, other of our own resources, events and itineraries reserved using our services, and of the customers and attendees of such events and itineraries.

We may use information collected from and about you to prevent or detect unlawful behavior or to protect or enforce our legal rights.

Third-Party Sharing

Sharing Information  

We may disclose information collected from and about you as follows:

• With any of our operating partners, related companies, and service providers, affiliates, and subsidiaries in connection with the services we provide to perform a business, professional or technical support function;

• If we or some or all our assets are acquired by another company, including through a sale in connection with bankruptcy, that company will possess the information collected by us, and it will assume the rights and obligations regarding your information as described in this Privacy Policy.

• It was necessary if we believe there has been a violation of the Website Terms of use or of our rights or the rights of any third party;

• To respond and comply with legal process (such as a search warrant, subpoena, or court order) and to provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise required by law.

We may also disclose your personal information with your express consent. We may share aggregate, non-personal information about Website users with third parties.

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Service Providers

Third-party service providers include vendors and subcontractors hired by us to perform customer service troubleshooting, marketing, cloud hosting, payment processing, and cybersecurity, some of which may be outside your jurisdiction.

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Operators

We may provide information collected from and about you to operators, some of which may be outside your jurisdiction, of events and tours to complete transactions and to provide further business intelligence services for our operating partners’ market research purposes.

For steps to opt out or request access to or correction or deletion of your personal information, see “Your Privacy Rights & Options.”

Cookie Policy

Like many commercial website publishers, we may analyze how visitors use our Website through “cookies” and other online tracking technologies. A cookie is a small text file that is placed on your computer when you access the Website and allows us to recognize you each time you visit the Website. We may also use web beacons on the Website, in our emails, and in our advertisements on other websites. Web beacons are tiny graphic images that are used to collect information about your Website visit, such as the pages you view and the features you use, as well as information about whether you open and/or act upon one of our emails or advertisements. Web beacons help us analyze the Website visitor’s behavior and measure the effectiveness of the Website and our advertising.

We require your consent to use cookies, except for strictly necessary cookies. Cookies that only remain on your device during your browsing activity are known as session cookies, and cookies that remain on your device after you close your browser are known as persistent cookies. You can block, delete, or disable cookies in the settings on your browser, but this may impact your ability to use this Website.

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Types of Cookies  

Strictly Necessary

These are required for the operation of the Website and enable functionality such as keeping you logged into your account, allowing you to add items for purchase, and fraud prevention features. Strictly necessary cookies do not require your consent to be placed on your device because they are essential for your use of the Website.

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Performance

We use these cookies to collect information about you to provide more personalized content upon your next visit. We also use these cookies for aggregated Website usage analysis to measure visits to various pages and track activity, so we can improve this Website’s performance.

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Advertising

Our site uses technologies of third-party partners, such as Google Ads, Meta, LinkedIn, to help us recognize your device and understand how you use our site(s) so that we can improve our services to reflect your interests and serve you advertisements about the products and/or services that are likely to be of more interest to you. Specifically, Google Ads, Meta, LinkedIn collects information about your activity on our site(s) to enable us to:

• measure and analyze traffic and browsing activity on our site(s);

• show advertisements for our products and/or services to you on third-party sites;

• measure and analyze the performance of our advertising campaigns;

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Cross-Device  

We may share data, such as hashed email derived from emails or other online identifiers collected on our site(s) with Google Ads, Meta, LinkedIn. This allows our partners to recognize and deliver you ads across devices and browsers.

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How to Manage Cookies  

You can adjust your web browser’s setting to block or accept cookies. For instructions on your particular browser, see www.aboutcookies.org.  

Your Privacy Rights & Options

Marketing Communications  

You may opt out of marketing communications by choosing the “unsubscribe” option we provide in our marketing emails and messages. You can also opt out of these communications at any time by sending an email to legal@rocketrez.com.

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Non-Cookie Technologies  

Our partners Google Ads, Meta, LinkedIn may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. For this reason, you can use the following third-party tools to decline the collection and use of information for the purpose of serving you interest based advertising.

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Data Review, Updates, and Deletion  

RocketRez is committed to transparency in its handling of your personal information. For further information on our privacy practices, contact Director of Operations at bill.nason@rocketrez.com.

You may request a review of your personal information by email to our privacy inbox at legal@rocketrez.com or by calling our Customer Care Line at (877) 595-2089.

Please note that authenticating your identity may require provision of documents like a utility bill or a photo ID with your name and address. Once your request is received, our team will take no more than 14 days to respond.

You may also request deletion of your data at legal@rocketrez.com, and our team will respond within 45 days. We may deny your request for deletion where your data is essential for an ongoing transaction, for security or legal compliance purposes, or where otherwise covered by a legal exemption.