Our Privacy Policy

Personal Information:
We collect personal information from you when you submit it to us, including by (i) placing an order; (ii) registering as a customer; (iii) emailing us; (iv) participating in promotions, surveys, email newsletters or other features of the Website; and (v) communicating or coordinating with a customer service representative. Such personal information may include your first and last name, email address, mailing and residential address, telephone number, title, birth date and other information needed to provide a service you have requested.

Data Review, Updates, and Deletion:
RocketRez is committed to transparency in its handling of your personal information. Under most circumstances, and subject to authentication of your identity, you can review and update your information using the channels we provide. To request a review of your personal information, please email our privacy inbox at privacy@rocketrez.com. To update your information by phone, please call us on our Customer Care Line at (877) 595-2089. 

Please note that authenticating your identity may require provision of documents like a utility bill or a photo ID with your name and address. Once your request is received, our team will take no more than 7 days to respond.

Non-Personal Information:
When you browse our Website and subsidiary sites, we may collect non-personal information from you, including your computer’s Internet Protocol (IP) address (the Internet address of your computer), browser type, operating system, the specific pages you visited during your connection, and the domain name from which you accessed the Website. In addition, we may collect information about your browsing behavior, such as the date and time you visited the Website, the areas or pages of the Website that you visit, the amount of time you spend viewing the Website, the number of times you returned to the Website, and other clickstream data. We may also use non-personal information for statistical analysis, research, and other purposes.

Like many commercial websites, we may analyze how visitors use our Website through what is known as “cookie” technology. A cookie is a small text file that is placed on your computer when you access the Website and allows us to recognize you each time you visit the Website. We may use cookies to: (i) allow you to use the Website without having to re-enter your user name and password; (ii) enhance or personalize your Website usage and shopping experience; (iii) monitor Website usage; (iv) manage the Website; and (v) improve the Website and our products and services. If you choose, you can set your browser to reject cookies or you can manually delete individual or all of the cookies on your computer by following your browser’s help file directions. However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on our Website, or that we may put on our Website in the future.

We may also use web beacons on the Website, in our emails, and in our advertisements on other websites. Web beacons are tiny graphic images that are used to collect information about your Website visit, such as the pages you view and the features you use, as well as information about whether you open and/or act upon one of our emails or advertisements. We may also collect the URL of the website you visited immediately before coming to the Website. Web beacons help us analyze the Website visitor’s behavior and measure the effectiveness of the Website and our advertising. We may work with service providers, such as Google Analytics, that help us track, collect and analyze this information.

We may combine the non-personal information we collect, such as through cookies and web beacons, with other information we have collected from you.

Information Use:
We may use the information we collect from your browser or device to:

• complete a transaction (including filling your product order);
• communicate with you regarding your order(s) or to notify you about other products or services;
• identify or remedy potential threats to the website’s security;
• monitor the Website for compliance with our Terms of Use and the law;
• conduct research about your use of the website and our services; and
• for any other purpose stated at the time of collection.

If you change your mind and no longer wish to receive email updates from us, you can opt-out at any time by sending an email to support@rocketrez.com.

Sharing Information:
We may disclose information collected from and about you as follows;

• With any of our related companies and service providers, affiliates, and subsidiaries in connection with the services we provide to perform a business, professional or technical support function;
• If we or some or all of our assets are acquired by another company, including through a sale in connection with bankruptcy, that company will possess the information collected by us, and it will assume the rights and obligations regarding your information as described in this privacy policy.
• Was necessary if we believe there has been a violation of the Website Terms of use or of our rights or the rights of any third party;
• To respond and comply with legal process (such as a search warrant, subpoena, or court order) and to provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise required by law.

We may also disclose your personal information with your express consent. We may share aggregate, non-personal information about Website users with third parties.

Collection of Data:
Our site uses technologies of third-party partners, such as NextRoll, to help us recognize your device and understand how you use our site(s) so that we can improve our services to reflect your interests and serve you advertisements about the products and/or services that are likely to be of more interest to you. Specifically, NextRoll collects information about your activity on our site(s) to enable us to:

• measure and analyze traffic and browsing activity on our site(s);
• show advertisements for our products and/or services to you on third-party sites;
• measure and analyze the performance of our advertising campaigns;

Cross-Device:
We may share data, such as hashed email derived from emails or other online identifiers collected on our site(s)  with NextRoll. This allows our partners to recognize and deliver you ads across devices and browsers. To read more about the technologies used by NextRoll and their cross device capabilities please refer to NextRoll’s Privacy Notice.

Opting-Out:
Our partners [such as NextRoll] may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. For this reason you can use the following third party tools to decline the collection and use of information for the purpose of serving you interest based advertising.