RocketRez Platform Features
We combine powerful software and world-class support to help simplify the booking process and provide valuable data & insights to drive revenue growth.
Schedule a DemoTicketing
Custom Rules
Create unique rule sets for capturing visitor info and showing unique options during the ticket purchase.
Timed Ticketing
Spread your guests out throughout the day to avoid large crowds at peak times. Know when your guests are coming to better plan your day.
Control Venue Capacity
Ensure a great experience for your guests with capacity controls to keep from over-crowding your venue.
Sell Tickets Online
Sell tickets directly from your website with a customizable platform that preserves your domain, SEO value, and buyer trust.
Point of Sale
Offer on-site ticket sales with access to the same inventory as your online and kiosk platforms.
Enable Self-Service Sales
Bring your web sales to any device whether a tablet or a full-scale touch screen kiosk and sell from the same inventory as your online and POS ticket sales.
OTAs
Start selling tickets in real-time through any of our directly integrated 3rd-party resellers, such as Viator, GetYourGuide, Google Things to Do, and many more.
Ticket Scanning
Seamless access to the tour or attraction with contactless ticket scanning or paper or digital ticket.
Retail & Dining
Membership Offers
Apply exclusive discounts, promotions, and perks to members automatically at checkout.
eCommerce & Web Store
Sell retail products online—individually or bundled with tickets—using modern checkout tools like promo codes and saved payment information.
Mobile POS Functionality
Enable staff to take orders and process payments anywhere on-site with WiFi or mobile-enabled mobile POS devices.
Kitchen Display System
Send and display orders directly in the kitchen for full-service dining operations.
Gift Shop Bundling Tools
Combine tickets with retail items like souvenirs or apparel to create irresistible package deals at checkout.
Vendor & Purchase Order Tracking
Manage supplier relationships and track purchase orders to streamline your merchandise supply chain.
Cross-Venue Coordination
Easily oversee operations across multiple food stands, restaurants, and gift shops within your attraction.
Dynamic Reporting Permissions
Control access to financial and operational insights by assigning custom reporting permissions by role or department.
Inventory Management
Bulk Product Actions
Perform time-saving bulk actions like setting physical counts, approving variances, or logging losses across filtered product lists—all in one go.
Loss Tracking with Reasons
Log product losses with specific reasons and notes to maintain inventory accuracy and support better decision-making around shrinkage.
Flexible Scanning Options
Use USB barcode scanners or manual entry across all workflows—purchase orders, transfers, loss logging, and receiving—for maximum flexibility.
Cost Management Tools
Set and edit product costs directly—no need to wait for purchase orders—ensuring more accurate margins and financial tracking.
Physical Inventory Management
Easily conduct full or partial stock counts using barcode scanning and updated filtering tools, with real-time variance tracking and resolution.
Vendor & Purchase History
Access a centralized view of vendors, product supply details, and purchase history for quicker reordering and better supplier visibility.
Docket-Based Receiving
Receive inventory using dockets that link to purchase orders and invoices, while managing quantities, notes, and product exceptions like backorders or rejections.
Advanced Filtering & Reporting
Use powerful filters to segment products by location, variance, cost, or status—then export or act on selected data to keep your inventory clean and actionable.
Staffing
Employee Timekeeping
Create profiles for all employees to clock in and out of work using an online link.
Staff Scheduling
Show all employee work schedules on a display and connect to custom rules based on information from ticket sales.
Contracts and Payments
Connects to your employee timekeeping module to create a report to send to your payroll provider.
Event Management
Banquet Event Organization
Contacts, schedules, food & beverage, and rooms. Organize everything you need to pull off an awesome event with our single source of truth software.
Quotes and Contracts
Build and send quotes and contracts that match your process to ensure timely payment and great customer communication.
Vendor Management
Keep track of vendors, send purchase orders directly, and order additional inventory.
Venue Management
Ability to set up your ticketing inventory to manage capacity by the site (building, boat, field, and more) and venue within your site (room, hall, theatre and more).
Accounts and Payments
Receive payments from customers, or track payments to third party vendors, and easily report on transaction history with our accounts functionality.
Point of Sale
On-Screen Order Editing
Make changes to an order in real time without starting over.
Barcode & PLU Scanning
Speed up checkout with reliable item lookup and scanning tools.
Customer Data Capture
Collect guest data at checkout to improve marketing and personalization.
Timed Ticketing Support
Sell and manage timed entry experiences right from the POS.
Retail & Concession Sales
Combine tickets with merchandise or food and beverage in a single transaction.
Sales Office & Terminal Management
View performance by location to optimize staffing and operations.
Multi-Leg & Multi-Day Ticketing
Easily support complex ticket types, including packages and passes.
Permission-Based Access Control
Keep sensitive tools restricted with customizable staff permissions.
Insights
Prebuilt Dashboards and Reports
Gain immediate access to over pre-configured reports and live dashboards, giving you real-time insights into every aspect of your operations.
Power BI Integration
Leverage the industry-leading Power BI tool to create custom dashboards and perform advanced analytics, transforming your raw data into actionable insights.
Excel Export Capability
Easily export data to Excel for detailed analysis and customized reporting, giving you the flexibility to manipulate and interpret your data on your terms.
Open API Access
Seamlessly integrate RocketRez with third-party software through our open API, ensuring your data is accessible and functional across all your systems.
Real-Time Data Access
Monitor your business in real time with live updates, ensuring you always have the most accurate and up-to-date information at your fingertips.
Relay
Automated Messaging
Relay allows you to automate personalized messages, keeping guests engaged with updates, reminders, and recommendations throughout their journey.
Customizable Workflows
Easily create and modify workflows for different guest interactions—whether it’s confirming bookings, sending reminders, or requesting reviews—all tailored to your operational needs.
Broadcast Messaging for Group Updates (Coming Soon)
Send instant broadcast messages to entire event or tour groups, ensuring every guest is informed about important operational changes in real time.
AI-Powered Workflow Builder
Relay’s AI scans your website for relevant information and creates default communication workflows for you, saving you time and ensuring each workflow is aligned with your business needs.
Real-Time Guest Engagement
Engage guests at key touchpoints during their visit with real-time notifications, providing timely updates and tips to enhance their experience.
Targeted Upsell Automation
Increase revenue with smart, automated upsell offers—such as dining packages, photo services, or retail products—sent at just the right moment to maximize guest spending.
Post-Visit Follow-Ups
Keep the conversation going after the guest’s visit by automatically requesting reviews, promoting memberships, or soliciting donations to build long-term engagement.
Operational Efficiency
Reduce staff workload with automated messaging that handles common tasks, allowing your team to focus on guest satisfaction.
Upsells & Cross Sells
Upselling
Offer better ticket options and packages at the point of purchase to increase order value and improve guest experience.
Cross Selling
Offer complementary retail, food & beverage or other products at the point of purchase to increase order value and improve guest experience.
Dynamic Pricing
Set price rules to increase or decrease prices based on ticket sales and demand. Rules can be linked to capacity or event start time.
Product Bundles
Sell multiple complementary products such as tickets, retail items, and parking as a single bundle so guests get all of what they need to better enjoy the experience.
Packages
Create themed packages that combine event access and retail items to increase the order value of event attendees and private charters.
Promo Codes
Generate demand and increase turnover on stagnant or seasonal items. Reward guests, create flash sales, and offer a variety of discounts.
Store Credit
Provide ticket refunds in the form of store credit to be ensure your customer gets to experience your attraction.
Gift Certificates
Sell gift certificates to increase your pre-sold revenue and let customers gift your experience to their friends.
Gratuity
Allow visitors to show their appreciation by adding gratuity to their order or bill.
Customizable Checkout
Brand Matching
Personalize each web engine to match your brand's color scheme and font choices, ensuring brand consistency across all touchpoints.
Style Options
Customize the look and feel of your web engine with full CSS/HTML control, allowing for a seamless integration with your website design.
Embed or Pop-up
Choose between embedding the booking engine directly onto your website or utilizing a pop-up style, providing flexibility to suit your website's layout.
Kiosk Mode Compatibility
Utilize the Web Engine in kiosk mode, enabling seamless integration with self-serve kiosks for enhanced customer convenience.
Streamlined Checkout Process
Identify and resolve issues in the checkout process to minimize friction and increase conversion rates, optimizing the booking flow for a smoother experience.
Competitive Advantage
Stand out from competitors by providing a more effective booking solution that meets the unique needs of your business and exceeds customer expectations.
Dynamic Pricing
Guest Price Check at Checkout
If a price changes while a guest is idle, they’ll be prompted to update before completing their purchase.
Manual Price Override
Make quick updates to pricing when needed using RocketRez native Demand-Based Pricing tool—no waiting, no extra steps.
Tour Rate Mapping
Easily connect pricing rules or integrations to the correct ticket types and events in RocketRez.
Calendar-Based Rate Display
Show dynamic pricing right on the booking calendar, so guests can see price differences across dates at a glance.
Promotional Flexibility
Adjust prices in Spotlio based on demand, time of day, or marketing campaigns to drive targeted offers.
Economist-Curated Pricing Recommendations
Digonex pricing is backed by data science and tailored to your business goals, helping you price with confidence.
Daily Price Optimization
Digonex reviews performance and updates pricing every day based on demand, trends, and availability.
Memberships
Customizable Membership Plans
Create tiered membership levels (Basic, Premium, Family) with unique benefits and durations that fit your attraction’s needs.
Self-Service Member Portal
Empower guests to manage their memberships – renew and upgrade – directly from their accounts online.
Renewals and Reminders
No more chasing renewals. Set reminders to keep memberships active and guests engaged.
POS Functionality
Sell, renew, or upgrade memberships directly at the POS. Print physical cards on demand or offer digital memberships via email.
Real-Time Data Sync
Offer member benefits across all sales channels - web, POS, and on-site retail.
Relay
Send automated membership confirmations, renewal reminders, and exclusive member offers via SMS and email.
Photo System
Online Photo Gallery
Immediately upload photos taken on-site to our Photo Capture app, which lets you display a gallery of options to choose from and customize.
Self-Serve Kiosk OS
Let customers view their photos, select custom backgrounds, and choose options and add-ons themselves with our kiosk photo system.
Digital or Printed Photos
Offer customers a classic picture to frame, or a high-res digital photo for social media.
OTAs and Resellers
Channel Performance Reporting
Easily compare how each OTA or reseller performs with detailed breakdowns by channel, ticket type, and time period.
Inventory Controls
Set channel-specific quotas and availability limits to avoid overbooking and protect your direct sales.
Commission Flexibility
Customize commission rates for each reseller or OTA connection to align with your business goals.
Multi-Language and Currency Support
Offer a seamless guest experience with translated ticket descriptions and local currencies across global distribution channels through our resellers.
Voucher Redemption Tools
Scan and validate third-party vouchers at your front gate using RocketRez scanners or mobile devices.
Omnichannel Sales
Connected Channels
Sell tickets through diverse channels including in-person, over the phone, via kiosks, websites, and Online Travel Agencies (OTAs).
Live Inventory Management
Synchronize ticket availability in real-time across all platforms to mitigate the risk of overbooking.
Enhanced Customer Experience
Meet customers "where they are" and cater to their preferences and behaviors across various touchpoints.
Increased Sales
Unified commerce strategies can lead to higher conversion rates and more sales.
Better Data Insights
Gain valuable insights into customer behavior and preferences to optimize sales and marketing strategies.
Payments
Best In Class Payment Partners
Our network of payment partners gives operators robust and versatile options to delight customers.
Comprehensive Payment Processing
Accept payments through various channels, including online, in-person, and mobile.
Secure Transactions
Protect your business and your customers from fraud and unauthorized transactions.
Flexible Payment Options
Offer customers a variety of payment methods, including credit/debit cards, mobile wallets, and gift cards.
Integrated Payment Solutions
Simplify reconciliation and financial reporting with consolidated transaction data.
Real-Time Transaction Monitoring
Monitor payment transactions in real-time and receive instant notifications for increased security.
Integrated with your favorite partners.
RocketRez comes out of the box with integrations into a set of best-in-class technology vendors to help you with payments, distribution, advertising, communication, pricing & more.
Learn More About Our Integrations
Book a demo to learn more about:
- Operations and revenue management with ticketing, memberships, inventory, food and beverage, and retail
- Robust business reporting with Insights and PowerBI
- World-class guest experiences through Relay and communication tools
- Integrations and partnerships with OTAs, payment processors, ad networks, and more
