All Platform Features
We combine powerful software and world-class support to help simplify the booking process and provide valuable data & insights to drive revenue growth.
Schedule a DemoTicketing
Custom Rules
Create unique rule sets for capturing visitor info and showing unique options during the ticket purchase.
Timed Ticketing
Spread your guests out throughout the day to avoid large crowds at peak times. Know when your guests are coming to better plan your day.
Capacity Management
Ensure a great experience for your guests with capacity controls to keep from over-crowding your venue.
eCommerce
Sell direct on your website with a flexible, customizable web engine that stays on your domain. Maintain SEO value. Maintain buyer trust.
Point of Sale
Sell your tickets at your on-site ticket window that draws from the same inventory as your online and kiosk sales.
Kiosk
Bring your web sales to any device whether a tablet or a full-scale touch screen kiosk and sell from the same inventory as your online and POS ticket sales.
OTAs
Start selling tickets in real-time through any of our directly integrated 3rd-party resellers, such as Viator, Expedia, GetYourGuide, Google Things to Do, and many more.
Ticket Scanning
Seamless access to the tour or attraction with contactless ticket scanning or paper or digital ticket.
Food & Beverage
Menu Management
Manage your food and beverage items, prices, descriptions and images for your website or restaurant POS.
Vendor Management
Manage orders, invoices, and inventory from all your F&B vendors in the same system as your ticketing operations and retail.
Restaurant POS
See our restaurant Point of Sale hardware options that work with any concession or quick serve configuration at your attraction.
Online Pre-ordering
Let your customers pre-order food and beverage bundled together with their tickets or events package.
KDS
Send orders directly from your service team to the kitchen where they’re viewed on the Kitchen Display System to be prepared and served.
Data & Analytics
Learn how your customer spend across ticket purchases, retail gift shop, and F&B when they use the RocketPass mobile experience platform.
Retail
Product Management
Easily manage your product options, prices, descriptions and images for website or gift shop POS purchasing.
Vendor Management
Manage orders, invoices, and inventory from all your vendors in the same system as your ticketing operations.
Gift Shop POS
See our gift shop Point of Sale hardware options that work with any on-site configuration.
eCommerce
Sell retail items on your eCommerce website individually or together as a bundle with ticket purchases.
Discounts & Promos
Discount codes, coupons, gift cards, and pricing promotions are all accepted at the gift shop POS and online retail sales.
Data & Analytics
Track your customer spending across tickets and retail POS purchases when they use the RocketPass mobile experience platform.
Inventory
Purchase Orders and Invoicing
Create a Purchase Order to order more product from a vendor. The order can be automated to send directly to the vendor.
Vendor Tracking
Keep track of all the vendors you work with, their terms and agreements, and track invoices received from each one.
Contracts and Payments
Manage contracts and send payments to third-party vendors, and easily report on transaction history with our accounts functionality.
Stock Level Management
Match the system count and the physical count, review all products logged by receiving via RocketScan, and easily transfer product from one sales office to another.
Reporting
Report to show current inventory, cost value, expected sales value, gross margin, and gross margin percentages.
Staffing
Employee Timekeeping
Create profiles for all employees to clock in and out of work using an online link.
Staff Scheduling
Show all employee work schedules on a display and connect to custom rules based on information from ticket sales.
Contracts and Payments
Connects to your employee timekeeping module to create a report to send to your payroll provider.
Event Management
Banquet Event Organization
Contacts, schedules, food & beverage, and rooms. Organize everything you need to pull off an awesome event with our single source of truth software.
Quotes and Contracts
Build and send quotes and contracts that match your process to ensure timely payment and great customer communication.
Vendor Management
Keep track of vendors, send purchase orders directly and automatically, and order additional inventory based on pre-set rules.
Venue Management
Ability to set up your ticketing inventory to manage capacity by the site (building, boat, field, and more) and venue within your site (room, hall, theatre and more).
Accounts and Payments
Receive payments from customers, or send payments to third party vendors, and easily report on transaction history with our accounts functionality.
Insights
Prebuilt Dashboards and Reports
Gain immediate access to over pre-configured reports and live dashboards, giving you real-time insights into every aspect of your operations.
Power BI Integration
Leverage the industry-leading Power BI tool to create custom dashboards and perform advanced analytics, transforming your raw data into actionable insights.
Excel Export Capability
Easily export data to Excel for detailed analysis and customized reporting, giving you the flexibility to manipulate and interpret your data on your terms.
Open API Access
Seamlessly integrate RocketRez with third-party software through our open API, ensuring your data is accessible and functional across all your systems.
Real-Time Data Access
Monitor your business in real time with live updates, ensuring you always have the most accurate and up-to-date information at your fingertips.
Relay
Automated Messaging
Relay allows you to automate personalized messages, keeping guests engaged with updates, reminders, and recommendations throughout their journey.
Customizable Workflows
Easily create and modify workflows for different guest interactions—whether it’s confirming bookings, sending reminders, or requesting reviews—all tailored to your operational needs.
Broadcast Messaging for Group Updates (Coming Soon)
Send instant broadcast messages to entire event or tour groups, ensuring every guest is informed about important operational changes in real time.
AI-Powered Workflow Builder
Relay’s AI scans your website for relevant information and creates default communication workflows for you, saving you time and ensuring each workflow is aligned with your business needs.
Real-Time Guest Engagement
Engage guests at key touchpoints during their visit with real-time notifications, providing timely updates and tips to enhance their experience.
Targeted Upsell Automation
Increase revenue with smart, automated upsell offers—such as dining packages, photo services, or retail products—sent at just the right moment to maximize guest spending.
Post-Visit Follow-Ups
Keep the conversation going after the guest’s visit by automatically requesting reviews, promoting memberships, or soliciting donations to build long-term engagement.
Operational Efficiency
Reduce staff workload with automated messaging that handles common tasks, allowing your team to focus on guest satisfaction.
Communications
Unified Communication Channels
Consolidate all communication channels into one centralized platform for seamless management.
Automated Messaging
Send automated messages to guests before, during, and after their visit to enhance engagement.
Two-Way Messaging
Enable guests to communicate with your team through two-way messaging for real-time support.
Customizable Templates
Create custom message templates for various communication scenarios to save time and maintain consistency.
Guest Feedback Collection
Gather valuable feedback from guests through surveys and feedback forms to improve guest satisfaction.
Integration Capabilities
Seamlessly integrate communication tools with existing systems and workflows to enhance operational efficiency.
Upsells & Cross Sells
Upselling
Offer better ticket options and packages at the point of purchase to increase order value and improve guest experience.
Cross Selling
Offer complementary retail, food & beverage or other products at the point of purchase to increase order value and improve guest experience.
Dynamic Pricing
Set price rules to increase or decrease prices based on ticket sales and demand. Rules can be linked to capacity or event start time.
Product Bundles
Sell multiple complementary products such as tickets, retail items, and parking as a single bundle so guests get all of what they need to better enjoy the experience.
Packages
Create themed packages that combine event access and retail items to increase the order value of event attendees and private charters.
Promo Codes
Generate demand and increase turnover on stagnant or seasonal items. Reward guests, create flash sales, and offer a variety of discounts.
Store Credit
Provide ticket refunds in the form of store credit to be ensure your customer gets to experience your attraction.
Gift Certificates
Sell gift certificates to increase your pre-sold revenue and let customers gift your experience to their friends.
Gratuity
Allow visitors to show their appreciation by adding gratuity to their order or bill.
Customizable Checkout
Brand Matching
Personalize each web engine to match your brand's color scheme and font choices, ensuring brand consistency across all touchpoints.
Style Options
Customize the look and feel of your web engine with full CSS/HTML control, allowing for a seamless integration with your website design.
Embed or Pop-up
Choose between embedding the booking engine directly onto your website or utilizing a pop-up style, providing flexibility to suit your website's layout.
Kiosk Mode Compatibility
Utilize the Web Engine in kiosk mode, enabling seamless integration with self-serve kiosks for enhanced customer convenience.
Streamlined Checkout Process
Identify and resolve issues in the checkout process to minimize friction and increase conversion rates, optimizing the booking flow for a smoother experience.
Competitive Advantage
Stand out from competitors by providing a more effective booking solution that meets the unique needs of your business and exceeds customer expectations.
Dynamic Pricing
Real-Time Price Adjustments
Instantly update ticket prices based on market demand and other key factors.
Customizable Pricing Rules
Tailor pricing rules based on time of day, day of the week, holidays, and special events.
Intelligent Revenue Optimization
Optimize revenue without compromising customer satisfaction or brand integrity.
Targeted Discounts and Promotions
Implement dynamic discounts and promotions to drive ticket sales and increase revenue.
Data-Driven Insights
Gain valuable insights into customer behavior, pricing trends, and revenue performance.
Automated Pricing Recommendations
Receive automated recommendations based on predictive analytics and machine learning.
Performance Tracking and Reporting
Track the performance of your dynamic pricing strategy with comprehensive reporting.
Memberships
Recurring Billing
Automatically charge memberships fees on a monthly or annual interval, and manage billing details.
Cart Abandonment
Send automated emails to customers who don’t complete their transaction. Offer incentives to complete the checkout.
Contact Management
Maintain a list of all your visitors and buyers, including their personal and payment information, visit and purchase history.
Surveys
Request feedback from visitors after they've left your attraction to improve your guest experience.
Forms & Waivers
Collect information before the traveller arrives to speed up access and ensure their preferences are met.
Rates, Discounts & Offers
Give your most loyal customers the rewards they deserve with special rates, discounts, and rewards.
Mobile Experience
Guest Experience Platform
An interactive web app for guests to access their itinerary, tickets, and real-time notifications.
Personalized QR Code
This is the passport to everything at the attraction – scanning in, purchasing retail or food & beverage, and communication.
Data and Insights
A complete end-to-end view of all of a visitor’s touch points, transactions, behavior, and preferences.
Increased Revenue
A faster, easier process for purchasing items on-site leads to more revenue per customer.
Mobile Experience
No more paper tickets and bar codes. Everything exists on your phone, with you at all times.
Greater Satisfaction
Faster admissions, smoother purchasing, relevant real-time updates provide a better experience and more positive reviews.
Digital Wallet
RocketPass is your digital wallet. Scanning your QR code allows you to purchase tickets, retail, and F&B items with your card on file.
Better Operations
More data and real insights lead to better decisions for your operations and a better experience for your customers.
Real-time Communication
RocketPass includes real-time two way communication between you and your guests before, during, and after their visit.
Photo System
Online Photo Gallery
Immediately upload photos taken on-site to our Photo Capture app, which lets you display a gallery of options to choose from and customize.
Self-Serve Kiosk OS
Let customers view their photos, select custom backgrounds, and choose options and add-ons themselves with our kiosk photo system.
Digital or Printed Photos
Offer customers a classic picture to frame, or a high-res digital photo for social media.
OTA Connections
Direct Integration
Seamlessly connect with leading OTAs like Viator, Get Your Guide, and Expedia for maximum exposure.
Controlled Listing Placement
Decide where your products appear, ensuring alignment with your branding and marketing strategies.
Contract Management
Manage your own contracts and commission schedules, empowering you to optimize profitability.
Centralized Management
Streamline operations by managing OTA connections from a single interface, saving time and resources.
Real-time Updates
Keep product information, availability, and pricing up-to-date across multiple platforms instantly.
Data Analytics
Access powerful analytics tools to track performance and make data-driven decisions for optimization.
Global Reach
Expand your reach to both domestic and international markets, with support for multiple languages and currencies.
Extended Network
Benefit from exposure on affiliate sites sourced from major OTAs like Viator and GetYourGuide, amplifying your visibility and reach.
Omnichannel Sales
Connected Channels
Sell tickets through diverse channels including in-person, over the phone, via kiosks, websites, and Online Travel Agencies (OTAs).
Live Inventory Management
Synchronize ticket availability in real-time across all platforms to mitigate the risk of overbooking.
Enhanced Customer Experience
Meet customers "where they are" and cater to their preferences and behaviors across various touchpoints.
Increased Sales
Unified commerce strategies can lead to higher conversion rates and more sales.
Better Data Insights
Gain valuable insights into customer behavior and preferences to optimize sales and marketing strategies.
Payments
Best In Class Payment Partners
Our network of payment partners gives operators robust and versatile options to delight customers.
Comprehensive Payment Processing
Accept payments through various channels, including online, in-person, and mobile.
Secure Transactions
Protect your business and your customers from fraud and unauthorized transactions.
Flexible Payment Options
Offer customers a variety of payment methods, including credit/debit cards, mobile wallets, and gift cards.
Integrated Payment Solutions
Simplify reconciliation and financial reporting with consolidated transaction data.
Real-Time Transaction Monitoring
Monitor payment transactions in real-time and receive instant notifications for increased security.
Integrated with your favorite partners.
RocketRez comes out of the box with integrations into a set of best-in-class technology vendors to help you with payments, distribution, advertising, communication, pricing & more.
Learn More About Our Integrations
Book a demo to learn more about:
- Operations and revenue management with ticketing, memberships, inventory, food and beverage, and retail
- Robust business reporting with Insights and PowerBI
- World-class guest experiences through Relay and communication tools
- Integrations and partnerships with OTAs, payment processors, ad networks, and more
