Revolutionize Guest Connections with RocketRez Relay
Automate, personalize, and optimize every guest interaction -from booking to post-visit follow-ups - using our new suite of communication tools.
Deliver timely, personalized messages that keep your guests informed and excited, from booking to post-activity follow-ups.
Automate perfectly timed upsell offers that increase guest spending & drive more revenue - all without extra effort from your team.
Automate repetitive communication with Al-powered workflows, reducing manual work - so your staff can focus on delivering unforgettable experiences.
Dive deeper and explore the future of guest communications
Take control of every message across the guest journey.
Customize workflows, schedule messaging, and let Relay handle the delivery to keep guests engaged without extra effort.
- Design your way: Create workflows tailored to fit key moments in the guest journey.
- Precise delivery scheduling: Ensure each message reaches guests at the right time.
- Run on autopilot: Activate workflows once and let Relay manage ongoing communication.
Effortlessly build
workflows tailored to
your business.
Relay's Al scans your website to create automated messaging flows, saving time and ensuring guests get the right message at the perfect moment.
- Instant workflow creation: Generate sequences from your website content automatically.
- Operationally aligned messaging: Fit every message into your processes seamlessly.
- Activate and relax: Launch workflows and let Relay handle the communication.
Engage every guest instantly with two-way conversations.
Keep everyone informed with real-time messaging and reduce staff workload by managing conversations from a centralized platform.
- Instant communication: Quickly send and receive messages with no delays.
- Real-time interaction: Respond to guest inquiries the moment they come in.
- Streamlined platform management: Handle all SMS conversations from a single dashboard.
Deliver personalized upsells to guests that drive revenue.
Promote dining, merchandise, and experience upgrades based on guest behavior, all integrated seamlessly into automated workflows.
- Targeted upsell offers: Suggest personalized upgrades based on booking information.
- Seamless delivery flows: Integrate upsell offers naturally into communication workflows.
- Boost revenue effortlessly: Maximize spending without adding to staff workload.
Send important updates to guests instantly.
Use broadcast messages to notify guests about schedule changes, weather alerts, or event updates, keeping them informed with minimal effort.
- Instant group notifications: Quickly inform all guests about key updates.
- Targeted event messages: Send alerts to specific tours or event attendees.
- Reduce follow-up workload: Automate updates to free up your staff's time.
Make strategic decisions with detailed reporting.
Track guest interactions, monitor upsell performance, and measure the impact of messaging to continuously optimize operations.
- Track guest engagement: Measure response rates and interaction volumes easily.
- In-depth reporting: Monitor guest messaging and booking performance with comprehensive reporting.
- Make data-driven improvements: Use reporting insights to refine communication strategies.
Train your chatbot to answer questions with ease.
Upload documents, links, and custom Q&A to improve responses and reduce the need for manual customer support.
- Upload essential content: Add key documents and links to enrich chatbot responses.
- Improve chatbot accuracy: Provide detailed context to answer guest inquiries.
- Free up staff resources: Automate repetitive questions with chatbot-driven support.
With the ability to build custom workflows, the possibilities are endless.
FAQs
Yes! Relay automatically sends messages to guests who book through OTAs, as long as they're connected to your RocketRez system and provide guest contact information.
Absolutely! All messages are fully customizable through your Relay dashboard. You can create personalized SMS messages for every stage of the guest journey—from pre-visit reminders to during-visit tips and post-visit follow-ups. Customize content, timing, and the number of touchpoints for each type of experience you offer.
Setup is quick and easy thanks to our AI-powered Workflow Builder. It automatically scans your website for key information and creates customized messaging sequences that fit your operations. Our team handles most of the work, so you can stay focused on your business.
Definitely! Our onboarding team is here to guide you through the process. If you prefer a hands-off approach, we'll handle the configuration for you, requiring only minimal input to ensure everything aligns perfectly with your guest journey.
Once configured, Relay automatically handles all guest communications through your custom workflows. You'll be able to:
- Send automated, personalized SMS messages
- Engage with guests in real-time through two-way messaging
- Deliver strategic upsell opportunities for dining, merchandise, and experience upgrades
- Monitor guest engagement and performance through our reporting dashboard *Coming soon
Making changes is simple and immediate. Through the Relay Workflow dashboard, you can:
- Update message content in real-time
- Adjust workflow timings
- Add or remove communication touchpoints
- Modify upsell offerings
- Customize messaging flows based on booking information
Yes, we're here for you! Our support team is ready to assist with any questions or needs, ensuring you get the most value from Relay. As a valued member of the RocketRez community, you'll always have access to expert support.
Relay is a RocketRez-exclusive feature that's fully integrated with our platform. To take advantage of Relay's powerful communication tools, you'll need to be a RocketRez customer. Schedule a demo with our team today to learn more about RocketRez and Relay.
Want a demo of Relay and the full RocketRez platform?
Discover the features that can transform your business operations, elevate customer experiences, and significantly increase your revenue.