Discover Your Revenue Potential with Relay
Why RocketRez + Relay?
Relay is purpose-built for tours and attractions, so every feature—from VIP upsells to automated review prompts—is optimized for your specific guest journey.
Relay works directly with your RocketRez ticketing and operational systems, automating messages at the perfect moment—no manual work required.
Whether guests are booking in advance or already onsite, Relay sends targeted offers they’ll actually use—driving more revenue.
Prompt guests for 5-star reviews via SMS or email. Higher ratings attract more visitors—and more revenue.
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FAQs
Yes! Relay automatically sends messages to guests who book through OTAs, as long as they're connected to your RocketRez system and provide guest contact information.
Absolutely! All messages are fully customizable through your Relay dashboard. You can create personalized SMS messages for every stage of the guest journey—from pre-visit reminders to during-visit tips and post-visit follow-ups. Customize content, timing, and the number of touchpoints for each type of experience you offer.
Setup is quick and easy thanks to our AI-powered Workflow Builder. It automatically scans your website for key information and creates customized messaging sequences that fit your operations. Our team handles most of the work, so you can stay focused on your business.
Definitely! Our onboarding team is here to guide you through the process. If you prefer a hands-off approach, we'll handle the configuration for you, requiring only minimal input to ensure everything aligns perfectly with your guest journey.
Once configured, Relay automatically handles all guest communications through your custom workflows. You'll be able to:
- Send automated, personalized SMS messages
- Engage with guests in real-time through two-way messaging
- Deliver strategic upsell opportunities for dining, merchandise, and experience upgrades
- Monitor guest engagement and performance through our reporting dashboard *Coming soon
Making changes is simple and immediate. Through the Relay Workflow dashboard, you can:
- Update message content in real-time
- Adjust workflow timings
- Add or remove communication touchpoints
- Modify upsell offerings
- Customize messaging flows based on booking information
Yes, we're here for you! Our support team is ready to assist with any questions or needs, ensuring you get the most value from Relay. As a valued member of the RocketRez community, you'll always have access to expert support.
Relay is a RocketRez-exclusive feature that's fully integrated with our platform. To take advantage of Relay's powerful communication tools, you'll need to be a RocketRez customer. Schedule a demo with our team today to learn more about RocketRez and Relay.
Learn more in a demo of Relay and the full RocketRez platform:
- Operations and revenue management with ticketing, memberships, inventory, food and beverage, and retail
- Robust business reporting with Insights and PowerBI
- World-class guest experiences through Relay and communication tools
- Integrations and partnerships with OTAs, payment processors, ad networks, and more