RocketRez
for Boat Tours

One platform to keep your docks flowing, your guests smiling, and your revenue rising.

RocketRez is the modern operating platform purpose-built for boat tours. Whether you’re running sightseeing cruises, ferry routes, private charters, or whale-watching tours—RocketRez gives you the tools to run a smoother operation, sell smarter, and turn every trip into a five-star experience.

See how it works for your boat tour
Family using a digital ticket kiosk at a marina with boats docked nearby.
Trusted by the top boat tours across North America

Built for the Rhythm of the Dock

Boat tour operations run on tight schedules, short boarding windows, and a thousand moving parts. Most ticketing systems weren’t built for this. RocketRez is.

We help operators manage online bookings, walk-up sales, OTA redemptions, group reservations, charters, and check-in from one connected platform—so your guests board faster and your team runs like clockwork.

See how it works for your boat tour

What’s Slowing Your Team Down

  • Bottlenecks at Boarding

    Outdated scanners, paper tickets, and long lines lead to delayed departures and frustrated guests.
  • Disjointed Sales Channels

    Online, kiosk, phone, OTA, and walk-up sales all operate in silos—forcing your team to reconcile everything manually.
  • Manual Group Bookings

    Charters and school groups take back-and-forth emails, invoice templates, and manual tracking just to get through the gate.
  • No Mobile Experience for Guests

    No wallet support, no mobile passes, no digital waivers—guests expect more, & they’re not getting it.
  • Blind Spots in Reporting

    Revenue streams aren’t connected, forecasting is unreliable, and every decision requires guesswork.

With RocketRez, You Can Expect

  • Fast Customer Check-In

    Board 700 guests in minutes—with WiFi or cell signal—using mobile devices or self-service kiosks.
  • All Sales Channels, Unified

    One dashboard for every ticket sold—whether it’s from your site, a kiosk, a phone call, or Viator.
  • Smarter Group & Charter Tools

    Create packages, send invoices, issue a single group barcode, and check everyone in with one scan.
  • Mobile-Friendly Guest Journey

    Wallet-compatible tickets, digital waivers, post-visit messages, and mobile add-ons—all in one flow.
  • Real-Time Insights at Your Fingertips

    Track revenue, occupancy, and trip performance across docks and vessels, with dashboards built for action.
With RocketRez, the simplicity of the system is the thing we like the best and the thing that has been the most beneficial since we've switched over, just to be able to teach someone how to use it and for them to master all the different aspects of booking a ticket and scheduling a ticket and getting people on boats. RocketRez proved to be very easy to use, very easy to teach people how to use, and their just entire team there was super helpful and informative and ushered us through that transition really wonderfully and has continued to be really helpful as we've used the ticketing system.
Reilly Johnson, Head of Ticketing, Chicago Line Cruises
Reilly Johnson
Head of Ticketing, Chicago Line Cruises

Platform Features Tailored to Boat Tours

Lightning-Fast Check-In for Boat Tours

Board guests quickly—without ripping tickets.
  • Scan hundreds of tickets per trip using mobile or kiosk devices
  • Set custom availability and capacity rules to ensure compliance
  • Wallet-compatible tickets and mobile QR codes
Staff scanning mobile tickets for passengers boarding a boat using RocketRez check-in system.

Seamless OTA & Reseller Connections for Boat Tours

No more duplicate bookings or manual sync.
  • Real-time availability sync with Viator, GetYourGuide, Expedia, and more
  • Commission tracking and barcode redemption for local partners
  • One dashboard for every sales channel
Boat tour operator managing online bookings with integrated OTA connections like Viator, Expedia, and GetYourGuide.

Group & Charter Booking That Doesn’t Break for Boat Tours

Simplify your biggest and most profitable bookings.
  • Group invoices, discounts, and block reservations
  • Charter add-ons like food & beverage or VIP access
  • Contract management and design, and payment links for easy settlement
Group enjoying a boat tour meal while staff manages charter booking details on a tablet using RocketRez.

Elevated Guest Experience for Boat Tours

From ticket to dock, deliver ease at every touchpoint.
  • SMS communication for operational updates with RocketRez Relay
  • Kiosk-based upgrades and last-minute purchases
  • Automated post-visit thank-yous or review prompts
Family using a digital kiosk at the dock to check in for a boat tour with RocketRez.

Real-Time Insights You Can Act On for Boat Tours

Know what’s happening. Plan what’s next.
  • Revenue, capacity, and sales by channel or vessel
  • Flash dashboards and daily ops views
  • Forecast staffing and pricing using real-time data
Boat tour operator reviewing real-time revenue and performance analytics on a tablet using RocketRez dashboards.

A Smooth Transition,
Backed by Experts

RocketRez is more than just software—it’s a proven process. From day one, our onboarding team works closely with you to migrate your data, train your key people, and ensure a successful go-live before your peak season.

Whether you're replacing a legacy system or launching a new attraction, we make the transition seamless.

Data Migration Services

  • We’ll help you clean, map, and migrate your existing membership, and product data.
  • Minimal disruption to your operations—we work with you to set an ideal go-live date.
  • We’ll verify data accuracy together before launch so there are no surprises.

White-Glove Implementation Process

  • Dedicated onboarding specialists with deep experience in a broad spectrum of attraction verticals.
  • Collaborative project plan aligned to your go-live goals.
  • Weekly check-ins and milestone tracking to stay on target.

Confident Go-Live Execution

  • Real-time testing of ticketing, access control, and mobile checkout flows.
  • Staff training and launch day support to ensure everyone is ready.
  • Support during go-live weekend.

Ongoing Partnership & Support

  • Dedicated Customer Success Manager who knows your business.
  • 24/7 support for critical issues during peak periods.
  • Quarterly business reviews and product roadmap insights to help you grow.

Integrated with your favorite partners.

RocketRez comes out of the box with integrations into a set of best-in-class technology vendors to help you with payments, distribution, advertising, communication, pricing & more.

Frequently Asked Questions from Boat Tour Operators

Can we run both online and walk-up ticket sales?

Yes. RocketRez supports a fully integrated sales system across online, kiosk, POS, phone, and OTA channels.

Can RocketRez support ferry routes and charter bookings?

Absolutely. Set recurring routes, manage charters with deposits and custom packages, and configure passenger manifests as needed.

Can guests board directly from their phone?

Yes! We support mobile tickets, Apple/Google Wallet, and digital waivers—all from a single email confirmation.

Do you integrate with our resellers and tour partners?

Yes. We provide real-time syncing, barcode validation, and commission tracking for all OTA and local reseller partners.

Is RocketRez scalable for multiple docks or boats?

It’s built for it. Manage multi-location operations with unified calendars and separate revenue reporting.

Can we customize the guest experience?

Yes. You control everything from branded ticket flows to pre- and post-visit messaging through RocketRez Relay.

What integrations does RocketRez support?

RocketRez integrates with a wide range of tools including:

And more.

The Boat Tour Accelerator Playbook

Powered by RocketRez Academy–––Take your zoo operations to the next level with curated resources designed for modern attraction leaders. From boosting membership retention to streamlining education programs, these expert tools and case studies will help you deliver a better guest experience.

Tips for Training Seasonal and Part-Time Employees

Article
Onboard seasonal staff better than ever. Proven methods to prepare your team for peak season.
Read the Article

Chicago Line Cruises

Case Study
See how this top-rated sightseeing operator cut boarding times and simplified OTA redemption with RocketRez.
Read the Case Study

Red and White Fleet

Case Study
Discover how this iconic San Francisco cruise operator unified ticketing, bar, and charter operations with RocketRez.
See the Results

Ready to get started?

Transform your operations with comprehensive ticketing, POS, and Al-powered guest communication-all integrated into one powerful platform designed specifically for attractions.
Book a demo to learn how you can easily:
  • Streamline ticketing and point-of-sale operations while boosting revenue
  • Deliver personalized guest experiences with Al-powered communication tools
  • Manage your entire operation from memberships and inventory to food service and retail
  • Make data-driven decisions with advanced reporting and PowerBl analytics
  • Connect seamlessly with OTAs, payment processors, and key industry partners