RocketRez Onboarding & Implementation: Seamless Transition to Success

With this in mind, we’ve crafted a proven, white-glove onboarding and implementation process to ensure a seamless transition with zero downtime.

Your Expert Partner

Our implementation specialists bring collective decades of hands-on experience from the operator side of the verticals we serve. This means you get more than technical know-how; you gain a partner who truly understands your business.

We help configure your system with your unique needs in mind, ensuring it not only works but helps your business thrive. We pride ourselves on making sure you’re supported by a team who cares about your success—not a call center.

Timeline

Depending on your business’s needs, the timeline for onboarding can vary greatly. Some customers require months of preparation and onsite visits to ensure every detail is perfect, while others are ready to launch in just a few weeks.

While the core components of our onboarding process remain the same, each plan is bespoke and tailored to your specific requirements.

Our 6-Step Onboarding and Implementation Plan

We tailor every onboarding project to the unique needs of your business, offering a flexible and guided experience through five simple steps:

1. Discovery & Planning

We kick off with a discovery phase to deeply understand your operations and goals. Through a series of discussions with your team, we:

• Learn your unique use cases, workflows, and requirements.
• Identify key stakeholders and their roles.
• Establish a communication cadence.
• Map out a detailed project timeline with milestones.

Example: For zoos managing field trip bookings, we dig into every detail—from payment processes to capacity management—to craft an online booking system that eliminates back-and-forth emails and manual contracts.

2. Configuration & Feedback

Based on insights gathered, we start building your RocketRez environment, providing:

• Tailored setup of modules such as admissions, memberships, retail, and events.
• Hands-on interaction and visual demos for feedback.
• Iterative adjustments to ensure the system meets your operational needs.

Example: For attractions with recurring customer bases, like schools or corporate groups, we avoid messy duplicates by linking bookings to organized contact groups for streamlined reporting.

3. Training

We empower your team to confidently use RocketRez through comprehensive training sessions:

• Custom training tailored to your daily operations.
• Step-by-step guidance from our expert trainers.
• Recordings and documents provided for future reference.

Pro Tip: Our trainers collaborate closely with the implementation team to address your unique use cases, ensuring your staff feels prepared and confident.

4. Testing

After training, it’s your team’s turn to test the system in a live-like environment. This critical phase ensures:

• Familiarity with end-to-end processes—from purchase to check-in.
• Identification of any unexpected operational changes.
• Confidence in the system’s readiness for launch.

Pro Tip: Use this time to uncover and address any last-minute issues, ensuring a smooth go-live experience.

5. Launch Prep & Go-Live

The final stretch is all about precision. Our team:

• Conducts a detailed pre-launch checklist.
• Offers onsite or remote support during launch.
• Ensures smooth operation of hardware, payment terminals, and online systems.

Example: Gulf Islands Waterpark benefited from optional onsite support to navigate any challenges on their busy launch day, giving them peace of mind.

6. Ongoing Support & Growth

Your success doesn’t stop at launch. With RocketRez, you gain:

• A dedicated Customer Success Manager (CSM) who knows your business inside and out.
• 24/7/365 support from in-house experts (no subcontractors!).
• Access to RocketRez Academy for advanced training and certifications.
• Bi-weekly platform updates and feature enhancements.

Addressing Your Unique Needs

We know that no two attractions are alike. That’s why our process prioritizes:

Vertical-Specific Solutions: Whether it’s ticketing for scenic railways or capacity management for waterparks, we bring industry-specific expertise to solve common pain points.

Tailored Configurations: For highly specialized needs, like deposit options for schools with payment approvals, we go beyond one-size-fits-all setups.

Deep Discovery: Our discovery sessions focus on understanding the “why” behind your processes, ensuring we provide solutions that work for your unique goals.

Why RocketRez?

1. Proven Track Record of Success

Our clients consistently highlight the ease of our onboarding process and the dedication of our team. We’re more than a ticketing system; we’re your partner in growth.

2. White-Glove Service at Every Step

From the moment you sign a contract to years after launch, our team is with you—providing expert guidance, innovative solutions, and unmatched support.

3. Flexibility Without Compromise

Our system adapts to your needs, not the other way around. With RocketRez, you’ll find a platform that’s as unique as your business.

Why Waiting Feels Safer—but Why Now Is Smarter

It’s tempting to stick with what’s familiar, but waiting comes at a cost: hours lost patching gaps, guests encountering preventable frustrations, and missed opportunities to grow.

Acting now ensures you’re not scrambling to make changes during your busiest months.

Read our resource on Why Updating Your Attraction Software At The Start Of Off-Season Just Makes Sense.

Ready to Experience a Seamless Transition?

Switching platforms doesn’t have to be stressful. With RocketRez, you can focus on what matters most—delighting your guests.

‍Let’s make the move together and set your business up for long-term success.