Geraldine Lee
February 21, 2024
In the dynamic digital landscape, customer preferences are constantly evolving. One trend that's making waves is the 'Buy Now Pay Later' (BNPL) payment method. Imagine your customers being able to book their dream experience right away, and pay over time, interest-free. Sounds great, right?
According to FIS' Global Payments Report 2023, BNPL accounted for 5% of global e-commerce transaction volume in 2022 and is set to grow at a CAGR of 16% between 2022 and 2026. With such impressive statistics, it's about time tours and attractions explore this trend.
In the bustling online market, it's all about giving customers what they want. This principle holds true for payment options as well. Offering multiple payment methods, including BNPL, not only makes your business more appealing to a wider audience but also leads to increased bookings and revenue.
The psychology behind BNPL is simple yet effective. It taps into the concept of instant gratification. Your customers can book their desired tour or attraction right away without worrying about paying the full amount upfront. This convenience can encourage more bookings, especially for higher-priced offerings.
Moreover, BNPL can be a game-changer during peak seasons when customers are more likely to splurge on experiences. By easing the financial strain associated with immediate payments, BNPL can significantly boost your booking rates. According to Affirm, businesses offering BNPL see on average an 85% higher order value and a 20% repeat purchase rate.
BNPL isn't just about boosting bookings—it's also about delighting your customers. By providing financial flexibility, you're empowering your guests to better manage their finances without having to delay or forego their desired experiences.
And when customers are happy, they're more likely to come back, leave positive reviews, and give word-of-mouth recommendations. This boosts customer satisfaction and drives business growth, creating a positive cycle of success.
Picture this: You're running an immersive experience attraction offering high-ticket-value memberships. With BNPL, you can offer your customers the option to pay in installments instead of the full amount upfront.
This lessens the "sticker shock" associated with high-value purchases, ultimately leading to higher conversion rates and less order abandonment. It's an effective strategy to attract more enthusiasts without putting a strain on their wallets.
Or perhaps you're operating a zoo or wildlife safari. Families often have to balance their excitement against immediate financial considerations, such as the cost of tickets for a family outing. When it’s a young couple, it’s easier to pay for tickets upfront.
But if you’ve got three or four kids in tow, the price of admission can quickly add up. Factor in additional expenses like food and souvenirs, and it can become a significant burden for many families for just one outing. If they plan to visit multiple times, the cost becomes even more of a concern.
With BNPL, you can offer discounted annual passes or flexible installment plans. This way, families can spread out their payments over time and visit your attraction multiple times without worrying about the upfront costs.
BNPL isn't just a passing trend—it's here to stay. As global e-commerce transactions continue to grow rapidly, BNPL is set to solidify its share in the payment mix.
By adding this option to your website, you're not only keeping up with the times but also driving business success through increased bookings and satisfied customers. So go ahead and explore incorporating BNPL into your payment methods—you won't regret it.