How Red and White Fleet Managed Their Ticketing, Bar and Charters with RocketRez

For over 20 years, Red and White Fleet has been a beacon of tourism in San Francisco Bay. This family-owned business is renowned for offering unforgettable bay cruises and hosting special events. But as they grew, so did their challenges.

Technology became essential to their operations, and they needed a system that could keep up with their expanding needs. Enter RocketRez, the all-in-one solution that has revolutionized how they do business.

"We Are Able to Reach More Customers"

When Sophia Shafiq, Controller at Red and White Fleet, talks about the changes RocketRez has brought to their business, the excitement is palpable.

"We wanted to make sure [our system] could grow with us as we grew as a company," she shared. The previous system they used was riddled with issues—check-in drops, payment failures, and inefficiencies that frustrated both the team and customers. With RocketRez, these challenges became a thing of the past.

Streamlining Operations from Tickets to Cocktails

Red and White Fleet didn’t just need a ticketing system; they needed a solution that integrated seamlessly across every touchpoint.

"We use it for ticketing. We use it for a bar. We also use it to do our charter clients," Sophia explained. The new system ensures real-time updates to their schedule, even syncing with Online Travel Agents (OTAs) to keep all customers in the loop.

The result? Fewer errors, smoother transactions, and more time to focus on delivering unforgettable experiences.

Saying Goodbye to Paper

The days of clunky paper systems are behind them. RocketRez enabled Red and White Fleet to embrace modern payment methods, including cashless transactions.

"Now, with RocketRez's help, we're able to do different methods of payment... and give the customer a great experience," Sophia emphasized. This shift not only improved efficiency but also catered to the evolving preferences of their guests.

Setting Sail with Confidence

Red and White Fleet’s partnership with RocketRez underscores how technology can transform even the most established businesses. By integrating ticketing, payments, and client management into one cohesive system, RocketRez ensures they are equipped to handle growth without missing a beat.

As Sophia concluded, "RocketRez helps us make sure our time slots are available to our OTAs… and they're pushing it out to their customers." It’s this kind of precision and reliability that sets RocketRez apart.

Ready to transform your operations and set sail toward a brighter future? Discover how RocketRez can help your business.