Seamless transition due to ease-of-use and customer service

For over 20 years, Red and White Fleet has been a beacon of tourism in San Francisco Bay. This family-owned business is renowned for offering unforgettable bay cruises and hosting special events. But as they grew, so did their challenges.

Technology became essential to their operations, and they needed a system that could keep up with their expanding needs. Enter RocketRez, the all-in-one solution that has revolutionized how they do business.

"We Are Able to Reach More Customers"

When Sophia Shafiq, Controller at Red and White Fleet, talks about the changes RocketRez has brought to their business, the excitement is palpable.

"We wanted to make sure [our system] could grow with us as we grew as a company," she shared. The previous system they used was riddled with issues—check-in drops, payment failures, and inefficiencies that frustrated both the team and customers. With RocketRez, these challenges became a thing of the past.

The Solution

Intuitive, user-friendly U/X

RocketRez understands that our customers cannot spend a lot of time training employees. As a result, we have made it an organizational priority to ensure that no matter how many functions our system covers, it should feel as comfortable and natural as navigating any smartphone, email system, or TV guide.

“When we made the switch over, I learned the system in about ten minutes. Anyone could. It’s just user-friendly. Changing reservations, making notes for private events, running a financial report daily, weekly or monthly to see revenue and number of passengers. It’s cut down on a lot of time for us! We have hours and hours of time saved from switching to RocketRez,” says Elizabeth Johnson, Vice President of Chicago Line Cruises.

We take special care to batch similar functions together, simplify navigation and provide the warm and intuitive feel of your favorite consumer apps. The result was not lost on the team at Chicago Line Cruises.

Customer Service

No matter how intuitive the system is, there will always be hiccups in the early days of a software switchover. After a decade, we’ve seen them all. Our process includes a white-glove service to get customers up and running and using all the system can offer. This often includes an on-site visit, to tailor our recommendations to specific customers.

“There have been a few times when I needed customer support on a weekend. Not many places are open or available over the weekend. We had issues that were time-sensitive that couldn’t wait until Monday. It was a special event! RocketRez got back to us right away, they called me on my cell phone. The responsiveness for customer service is excellent,” Mia remarked.

In the early weeks and months of using the new RocketRez system, we can count on several customer service calls. It’s in our DNA to go the extra mile to deliver answers quickly and prevent any disruptions during revenue-generating times.

Setting Sail with Confidence

Red and White Fleet’s partnership with RocketRez underscores how technology can transform even the most established businesses. By integrating ticketing, payments, and client management into one cohesive system, RocketRez ensures they are equipped to handle growth without missing a beat.

As Sophia concluded, "RocketRez helps us make sure our time slots are available to our OTAs… and they're pushing it out to their customers." It’s this kind of precision and reliability that sets RocketRez apart.

Ready to transform your operations and set sail toward a brighter future? Discover how RocketRez can help your business.